Return, Refund &Cancellation Terms

Return, Refund & Cancellation Terms

Order Cancellation
Orders may be cancelled before dispatch is finalized and before production has started.
If cancellation is approved before shipment, the full payment will be returned to the original payment method.
Orders already transferred to the delivery carrier cannot be cancelled.

Returns
Return requests must be submitted within 14 days after the customer receives the order.
Returned products must meet the following requirements:

The item must be unused and remain in its original condition.
The return package must include all original packaging.
A valid proof of purchase or order confirmation must be provided.

Please contact customer support before arranging any return shipment. Return instructions must be issued first and followed correctly.
Customers will not be charged more than one total shipping fee, including original shipping and return shipping when applicable.
No restocking charges will apply.

Refunds
After the returned item arrives and is inspected, we will send an email confirming that the return has been reviewed.
You will be notified whether the refund has been approved.
Approved refunds will be issued to the original payment method, usually within several business days depending on the payment provider.

Delayed or Missing Refunds
If your refund has not appeared:

Review your bank account again.
Contact your credit card issuer, as posting may require additional time.
Contact your bank, since refund processing times may vary.

If the refund still cannot be located after these steps, please contact support:
Email: service@solviina.com

Return Shipping
After the return request is approved, instructions will be provided.
Returns caused by personal reasons or customer-related issues may require the customer to cover return shipping.
For damaged, defective, or incorrectly delivered items, return shipping costs will be covered.