Global Delivery Information Shipping Policy
Shipping Policy
Global Delivery Information
Order Processing
Most confirmed orders are prepared and dispatched within five business days after payment approval.
After shipment, delivery normally takes 10–20 business days depending on the destination, carrier route, and transportation conditions.
Shipping timelines may be affected by:
• Customs checks or clearance procedures
• Carrier transportation delays
• Weather events or logistical disruptions
We appreciate your understanding if delays occur beyond our control.
Package Tracking
After your order ships, tracking details will be sent automatically by email.
You can use the tracking number through standard parcel tracking services.
Email: service@solviina.com
Shipping Fee
A fixed international shipping fee of $2.99 USD applies to each order.
Delivery Coverage
We currently ship to many locations worldwide.
If delivery to a specific area is unavailable, customer support will assist with possible alternatives.
Email: service@solviina.com
Address Updates
Shipping address corrections must be requested before 11:00 PM (PDT, GMT -7) on the order date.
After processing begins, address changes may no longer be possible.
Email: service@solviina.com
Different Billing and Delivery Addresses
Customers may use a shipping address that differs from the billing address used at checkout.
Processing Schedule
Orders are processed on business days only, excluding weekends and public holidays.
Orders placed on weekends are usually processed on the next business day.
Fulfillment Sources
Orders may ship from regional warehouse locations or directly from manufacturing facilities depending on stock availability.
Customer Support
For shipping, tracking, or delivery questions:
Email: service@solviina.com